Terms & Conditions

Last updated: [02.03.25]

1. Introduction

These Terms and Conditions govern the provision of wedding and event floral services and equipment hire by Sophie Olivia Floral Design ("we," "us," or "our") to you ("Client"). By booking our services, you agree to be bound by these Terms and Conditions.

2. Services

We provide bespoke floral design and arrangements for weddings and events across the UK and Europe. Our services include consultation, design, delivery, setup, and breakdown (if applicable). Specific details of the services provided will be outlined in your individual proposal..

3. Natural Product Disclaimer

Flowers are a natural product and subject to availability and seasonal variations. While we make every effort to match the agreed design, we cannot guarantee the exact type, colour, or size of flowers. We reserve the right to make necessary substitutions with similar flowers of equal or greater value without prior notice.

4. Equipment Hire

  1. Hired Equipment: We may provide various equipment for hire as part of your floral arrangements, including but not limited to vases, stands, arches, and other decorative items ("Equipment").

  2. Condition of Equipment: All Equipment is provided in good working order. The Client is responsible for the Equipment from the time it is delivered or collected until it is returned to us.

  3. Damage and Loss: The Client is liable for any loss, damage, or breakage of the Equipment during the hire period. In the event of damage or loss, the Client will be charged the full replacement or repair cost as determined by Sophie Olivia Floral Design.

  4. Return of Equipment: All hired Equipment must be returned to us in the same condition as it was provided. Any costs associated with cleaning or repairing the Equipment will be charged to the Client.

5. Payment Terms

  1. Deposit: A non-refundable deposit of £200 of the total fee is required at the time of booking to secure your date. This deposit will be deducted from the final balance.

  2. Final Payment: Full payment is due 28 days before the event date.

  3. Late Payment: If payment is not received by the due date, a late fee of 5% per day

    may be applied until full payment is received.

6. Cancellation Policy

  1. Cancellation by Client:

    • ○  If you cancel your booking 12 weeks before the intended date of services are

      due to take place, you will be liable for the full payment.

    • ○  Any payments made before the 12 week period will not be refunded.

  2. Cancellation by Us: In the unlikely event that we must cancel your booking due to circumstances beyond our control, we will refund all payments made, including the deposit.

7. Liability

  1. Product Quality: We take great care to ensure that all flowers are of the highest quality. However, as flowers are perishable and subject to environmental factors, we cannot guarantee the longevity of the flowers once they are in your possession.

  2. Event Conditions: We are not liable for any damage or deterioration of flowers caused by extreme weather conditions, improper handling, or other factors beyond our control once the flowers have been delivered and set up.

  3. Equipment Liability: The Client assumes full responsibility for the use of all hired Equipment during the event. We are not liable for any injuries, damages, or losses that occur as a result of the Client's or third parties' use or misuse of the Equipment.

  4. Limitation of Liability: Our total liability for any claim, breach, or damages, including negligence, will be limited to the amount paid for our services. We will not be liable for any indirect or consequential loss.

8. Exclusivity Agreement

  1. Exclusive Floral Design Services: Sophie Olivia Floral Design is contracted as the exclusive florist for your wedding or event. This means that no other florists or floral designers may provide floral arrangements or installations for the event. Our work should not be showcased alongside the work of other florists, including the use of artificial flowers provided by third parties.

  2. No Artificial Flowers: To maintain the integrity and quality of our designs, we do not allow artificial flowers to be displayed alongside our floral arrangements. This exclusivity ensures that the aesthetic and vision we create for your event remains consistent and cohesive.

  3. Breach of Exclusivity: If another florist or artificial flowers are introduced at the event without prior written consent from Sophie Olivia Floral Design, this will be considered a breach of contract. In such cases, Sophie Olivia Floral Design reserves the right to withdraw services, and no refunds will be issued.

9. Photography and Videography Rights

1. Photographs and Videos:
Sophie Olivia Floral Design reserves the right to photograph and/or record video footage of our floral arrangements and designs both during setup and after completion, before guests enter the event space. This ensures that we can document our work for promotional and portfolio purposes.

  1. Usage Rights:
    All photographs and videos taken by Sophie Olivia Floral Design remain the intellectual property of Sophie Olivia Floral Design. We reserve the right to use these images and videos for marketing, promotional purposes, and portfolio showcases across various platforms, including our website, social media, and print materials.

  2. Third-Party Photography:
    Sophie Olivia Floral Design is also granted permission to share and use professional photographs taken on-site by any hired photographers, provided those images feature our floral designs, arrangements, or event setups. Such images may be used for promotional and portfolio purposes across digital and print platforms, with credit given to the photographer whenever possible.

10. Force Majeure

We shall not be held liable for any failure to perform our obligations where such failure is due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, government action, labour disputes, or extreme weather conditions.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The most current version will be available on our website or provided upon request.

13. Agreement

By confirming your booking with Sophie Olivia Floral Design, you acknowledge that you have read, understood, and agree to these Terms and Conditions.